Terms and Conditions of Sale
All prices are in UK Pounds Sterling and are correct at time of viewing
All products remain the property of 4-Max until paid for in full.
Small (physical size) orders will be dispatched via 1st class post or
1st class signed for service (depending upon Value) and may require
a signature by the receiver.
Kits and large orders will be dispatched via a Courier Service.
The shipping cost is calculated upon weight. As soon as an item is added
to the shopping basket the cost of shipping is immediately calculated
and is visible in the shopping cart.
We aim to dispatch orders (where the goods are in stock) within 1 working
day, however please allow up to 3 working days.
online credit card system uses the latest 128 bit encryption which offers you the best possible
protection against credit card fraud.
You can rest assured your credit card and personal details will be safe with
Product Quality / Returns / Refund Policy / Order Cancellation
Please talk to us first as it may be a
simple thing that can be corrected by the customer at home.
In the unlikely event of your products arriving in anything less than perfect condition please use the 'Contact
Us' form within 14 days of receipt. Upon this notification, we will issue you with an RMA number and instructions regarding your return.
Under the Consumer Contracts Regulations 2013, you have the right to
return goods for a free replacement or refund within 30 days of receipt.
It remains the consumers responsibility to return goods back to 4-Max
Models Ltd, within 30 days of this notification, at the consumers cost.
Any missing, damaged or non working items must be notified in writing
(email) within 30 days of receipt.
Any kits must be inspected upon receipt
and all parts must be checked off against the contents before any assembly
commences as part assembled kits cannot be returned after 30 days from
the date of receipt.
We ensure all items leave us in perfect condition, so please do not accept delivery
of an item which has obviously been damaged in transit.
Any items that
have been involved in a crash, accident or damaged by the customer at
any time, are not covered by our guarantee.
Any items that have been
modified or disassembled at any time, are not covered by our guarantee.
ITEMS MUST HAVE AN RMA NUMBER ISSUED BY US BEFORE THEY CAN BE RETURNED.
US FOR AN RMA NUMBER AND GIVE THE REASON YOU WISH TO RETURN THE ITEM(S)
ITEMS WITHOUT AN RMA NUMBER ON THE OUTSIDE OF THE PACKAGE WILL BE REJECTED.
Seller is responsible for the cost of returning items.
Right to Cancel
You have the right to cancel your order within 14 days without giving
The cancellation period will expire after 14 days from the date on which
you acquire physical possession of the goods, or if contained in multiple
packages, the last delivery.
To exercise the right to cancel, you must inform 4-Max Models Ltd;
. By letter to 53 Hunters Close, Basingstoke, Hampshire RG23 7BG,
. By telephone on 01256 782 512 or
. By Email or
. Submit your decision using our' Contact Us' form,
by using this form you will receive a delivery confirmation acknowledging receipt.
However, using this form is not obligatory. Informing us of your decision to
cancel your order by a clear statement.
To meet the cancellation deadline, it is sufficient for you to send your
communication concerning your exercise of the right to cancel before the cancellation
period has expired.
Effects of cancellation
If you cancel Your Order within the cancellation period, we will refund
you all payments received from you including the cost of delivery (except
for any supplementary costs arising if you chose a type of delivery other
that the least expensive type of delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods
supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
a) 14 days after the day we receive back from you any good supplied, or
b) (if earlier) 14 days after the day you provide evidence that you have returned
the goods, or
c) If there were not goods supplied, 14 days after the
day on which we are informed about your decision to cancel Your Order.
We will make the reimbursement using the same means of payment as you
used for the initial transaction, unless we have expressly agreed otherwise;
in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or
you have supplied evidence of having sent back the goods, whichever is
You shall send back the goods to 4-Max Models Ltd at 53 Hunters Close Basingstoke
RG23 7BG, without undue delay and in any event not later than 14 days
from the day on which you communicate your cancellation from your order
to us. The deadline is met if you send back the goods before the period
of 30 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the
handling other than what is necessary to establish the nature, characteristic
and functioning of the goods
All Items are guaranteed for 6 months from date of delivery
except LiPo Batteries which are guaranteed for 1 month from date of delivery
on the sole condition that our "Do's
and Don't" and "How
to Prolong The Life of Your LiPo Batteries" have been strictly
Any item may incur up to a 10% charge if it is found that a consumer
has diminished the value of the goods by handling them beyond what is
necessary to establish their nature, characteristics and function.
4-Max are not liable for the cost of returning the goods.
aim is to please, give satisfaction and offer value for money.
Should you have to contact us for any reason other than that of obtaining information about our
products or placing an order, your communication will be dealt with as speedily and efficiently
as possible. Please Email
us in the first instance as most issues can usually be rectified
over the phone/email.
If this does not rectify your concern, there are organisations such as:
All copyrights relating to all information and images on this website
are the property of www.4-max.co.uk and 4-Max Models Ltd. trading as
Any use of the images, including the reproduction, modification, distribution or replication of
the images, without the written permission of 4-Max is strictly prohibited.
All deliveries outside of the UK are shipped by "1st Class International
service. or courier if over 2Kg. If shipments are over 2Kg then additional
money will be required to cover the additional costs. All deliveries
outside of the EU are not guaranteed at all. Customers are responsible
for local import duties and sales taxes. Please note that we do not ship
to USA or Canada plus some other countries.
When you place an order with us or make an online inquiry, we gather certain information which
you submit. This includes an address and contact details that we require to action your request.
We will not sell, rent, lend or disclose your information in any form whatsoever to any third
party other than for the dispatch of your order.
Your credit/debit card details are collected on a secure server using
the latest 128 bit encryption (same as the military) to ensure your
information is as safe and secure as possible. Once payment has been
taken sucessfully, your card information is destroyed for your safety.
If you wish your details to be removed from our mailing list by clicking
We honour every request. We hate junk email as much as you do.
If you have any questions please feel free to Email
Company Registration and Jurisdiction Details
4-Max Models Ltd (trading as 4-Max) are registered in England and Wales. Therefore; English law shall apply.
53 Hunters Close, Basingstoke, Hampshire RG23 7BG
Company registration No. 08730002.
VAT No. 879138769
EORI No. GB879138769000